Privacy Policy

1. Introduction

Welcome to More Heat More Cool. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website moreheatmorecool.com, use our services, or interact with us. By using our website and services, you agree to the practices described in this policy.

2. Information We Collect

We collect two types of information: Personal Information and Usage Data.

a. Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Mailing address
• Payment information

b. Usage Data

We may also collect information about your interaction with our website and services, including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Referring website

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize your preferences and improve our services. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing our services
• Processing transactions and billing
• Responding to inquiries and customer support requests
• Improving our website and services
• Sending marketing communications, with your consent
• Complying with legal obligations and resolving disputes

4. Sharing Your Information

We do not sell or trade your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services. These providers are contractually obligated to protect your information and use it only for specified purposes.

b. Legal Requirements

We may disclose your information to comply with legal obligations or respond to valid requests from public authorities, such as complying with subpoenas or other legal processes.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in those communications.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the effective date. Your continued use of our website and services constitutes your acceptance of the revised policy.

10. Family-Owned Business Commitment

More Heat More Cool is a family-owned HVAC company serving Greater Cincinnati and Dayton with trusted, neighborhood-focused service. We are committed to protecting your privacy and giving straightforward answers about how your information is handled. If you have questions or want to request service, please visit our Free Estimates page.