Terms & Conditions

Effective Date: July 27, 2024

1. Acceptance of Terms

By accessing or using the services offered by More Heat More Cool through our website [www.moreheatmorecool.com] or by engaging our HVAC services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Overview

More Heat More Cool provides residential and commercial heating, cooling, and maintenance services. The scope of work for each service is outlined in the specific agreements or invoices provided to customers before the commencement of any service.

3. Quotes and Payments

All quotes provided by More Heat More Cool are estimates based on the information provided at the time of request. Prices are subject to change if additional services or parts are required. Payment for services is due upon receipt of the invoice unless otherwise stated. We accept various payment methods, including credit cards and direct bank transfers. Late payments may incur additional fees, and failure to pay within the agreed timeframe may result in service suspension or termination.

4. Cancellations and Rescheduling

You may cancel or reschedule a service appointment with at least 24 hours’ notice. Cancellations made without sufficient notice may incur a cancellation fee. More Heat More Cool reserves the right to cancel or reschedule appointments due to unforeseen circumstances, including equipment failures or extreme weather conditions.

5. Warranty and Liability

We offer warranties on parts and labor as stipulated in your service agreement or invoice. Warranty claims must be made within the specified warranty period. More Heat More Cool is not liable for damages caused by customer negligence, misuse of products, or unauthorized repairs made after our services are rendered. We strive to ensure all services are performed to the highest standard. However, we cannot be held responsible for issues arising from manufacturer defects or natural wear and tear on HVAC systems.

6. User Conduct

When interacting with our website or staff, you agree to:

Provide accurate and complete information for service bookings and inquiries. Refrain from abusive, offensive, or unlawful behavior during service engagements. Respect our technicians and contractors while they perform work on your premises.

7. Intellectual Property

All content on the More Heat More Cool website, including text, images, and branding, is the intellectual property of More Heat More Cool. You may not copy, reproduce, or use our content for commercial purposes without prior written consent.

8. Privacy and Data Use

We collect and use personal information as described in our Privacy Policy. By using our services, you agree to the collection and use of this information in accordance with that policy.

9. Third-Party Services

More Heat More Cool may engage third-party providers to assist in delivering our services (e.g., payment processors, parts suppliers). We are not responsible for the actions or policies of these third parties, but we will take reasonable measures to ensure they comply with our standards.

10. Limitation of Liability

To the fullest extent permitted by law, More Heat More Cool shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services or website. Our maximum liability is limited to the amount paid for the specific service in question.

11. Governing Law

These Terms and Conditions are governed by the laws of the state of Ohio. Any disputes arising from these terms or the services provided by More Heat More Cool shall be subject to the exclusive jurisdiction of the courts in Ohio.